Head of Learning & DevelopmentRef:217193

Last Updated: 2019/07/23

Company: Duty Free Shop Industry: Retail Industry


  • Establish strong partnership with business clients/internal customers to continuously remain aligned with current business issues and opportunities, as related to learning and development.

  • Actively assist in the communication, alignment and implementation of learning and development related initiatives across the Division, in support of business goals and strategic objectives.

  • Assess Division development needs and conduct training in areas ranging from supervisory/management skills to selling and service, as required to fill identified needs.

  • Review and revise course materials to remain current with operating processes, procedures and systems. 

  • Serve as consultant to Division on development and execution of training ensuring highest quality of instructional design and delivery.

  • Ensure delivery of an effective induction on-boarding program to support retention of new talent and encourage a smooth transition into the business. 

  • Provide Customer Service, and Product Knowledge training as required.


  • Minimum of 10 years working experience, preferably including program management, instructional design or training management with relevant L&D technical experience.

  • Degree or an equivalent combination of education and experience sufficient to successfully perform the essential functions.

  • Experience working with best-in-class organizations known for excellence HR, talent development and/or learning and talent management.