Last Updated: 2019/07/23
Company: Duty Free Shop Industry: Retail Industry
Establish strong partnership with business clients/internal customers to continuously remain aligned with current business issues and opportunities, as related to learning and development.
Actively assist in the communication, alignment and implementation of learning and development related initiatives across the Division, in support of business goals and strategic objectives.
Assess Division development needs and conduct training in areas ranging from supervisory/management skills to selling and service, as required to fill identified needs.
Review and revise course materials to remain current with operating processes, procedures and systems.
Serve as consultant to Division on development and execution of training ensuring highest quality of instructional design and delivery.
Ensure delivery of an effective induction on-boarding program to support retention of new talent and encourage a smooth transition into the business.
Provide Customer Service, and Product Knowledge training as required.
Minimum of 10 years working experience, preferably including program management, instructional design or training management with relevant L&D technical experience.
Degree or an equivalent combination of education and experience sufficient to successfully perform the essential functions.
Experience working with best-in-class organizations known for excellence HR, talent development and/or learning and talent management.