Last Updated: 2019/06/26
Company: E-Commence Company Industry: Financial Industry
Oversee and ensure smooth operation of Customer Services Department which includes the Service Center, Call Center and the Branches.
Develop effective strategies and Customer Services propositions for Macau.
Formulate and drive effective programs for business acquisition and image building to achieve business goas and maximize business returns.
Manage and liaise with various retails merchants, marketing collectoral and point of sales parties and organizations in providing value-added services.
Standardize, review and revise the departmental Standard Operating Procedures.
Manage the agency, external vendors and internal departments in ensuring the smooth execution of projects.
Degree Holder or equivalent.
Minimum 8 years' customer services expereinces, with at least 3 of which in managerial role.
Self-initiative with good interpersonal, coordination and negotiation skills.
Creative, good commercial sense and strong project management skill.
Fluent in Cantonese, English and Mandarin.
Candidates with banking experience is preferred.