Senior IT OfficerRef:217361

Last Updated: 2019/10/03

Company: Duty Free Shop Industry: Retail Industry


Responsibilities:

  • Perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support.

  • Deliver quality IT services to back office and retail shop end-users.

  • Provide general support, maintain and implement operation systems and software application in various platforms.

  • Provide first tier technical support including troubleshooting, problem identification, resolution and escalation.

  • Manage functionally suppliers and on-site engineers to guarantee the quality of IT solution, liaise with vendors to maintain equipment and networking service in excellent conditions.

  • Report and define action plan to improve support performance, prepare documentations such as user guide and daily reports.

Requirements:

  • Diploma holder in Information Technology Operations or related disciplines.

  • Minimum 5 years working experience, preferably with supporting retail environment but not limited to POS ,store systems deployment and support.

  • Good interpersonal and communication skills, detail-oriented, good analytical and problem-solving skills, project management skill is an advantage.

  • Excellent both in spoken and written English and Mandarin.

  • Candidate with less experience will consider as IT Officer.


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