Client Development ManagerRef:217451

Last Updated: 2021/03/11

Company: Retail Management Industry: Luxury Retails


Responsibilities

  • Responsible and ensuring the management of VIP clients by creating and monitoring client development campaigns so as to increase client loyalty, especially local clientele and sales.

  • Create network and develop clientele profile as well as proposing, validating and organizing local events and work on getting external clients through business partners.

  • Provide and liaise with the training team in terms of training of in store Sales Ambassadors.

  • Demonstrate product knowledge on all categories for team training and to have an awareness of current advertising & marketing campaigns, new launches and promotions.

  • Provide operational tools to support and assist Managers and in store Sales Ambassadors to ensure efficient run of customer service.

  • Create and monitor the company campaign in accordance with country priorities, Regional guidelines and seasonality of the business.

  • Oversee and increase the cross selling between different universes and Stores of Macau.

  • Support the opening and closing of the department when required and following training.

 

Requirements

  • Minimum 4 years’ experience in retail, even management or customer service field, experience in luxury retail is an advantage;

  • Bachelor degree or above;

  • Good command of English and Chinese;

  • Good Knowledge of selling techniques and retail operations.

  • Good communication skill.


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