Last Updated: 2021/03/11
Company: Retail Management Industry: Luxury Retails
Responsibilities
Responsible and ensuring the management of VIP clients by creating and monitoring client development campaigns so as to increase client loyalty, especially local clientele and sales.
Create network and develop clientele profile as well as proposing, validating and organizing local events and work on getting external clients through business partners.
Provide and liaise with the training team in terms of training of in store Sales Ambassadors.
Demonstrate product knowledge on all categories for team training and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
Provide operational tools to support and assist Managers and in store Sales Ambassadors to ensure efficient run of customer service.
Create and monitor the company campaign in accordance with country priorities, Regional guidelines and seasonality of the business.
Oversee and increase the cross selling between different universes and Stores of Macau.
Support the opening and closing of the department when required and following training.
Requirements
Minimum 4 years’ experience in retail, even management or customer service field, experience in luxury retail is an advantage;
Bachelor degree or above;
Good command of English and Chinese;
Good Knowledge of selling techniques and retail operations.
Good communication skill.