Attendant, Front DeskRef:217608

Last Updated: 2023/07/19

Company: Casino Hotel Industry: Hotel Industry

Job Responsibilities:

  • Responsible for delivering a quality customer service experience through providing check-in, check-out and related services to guests and visitors to our hotel in accordance with established service standards.

  • Maintain current product knowledge of events and facilities of our hotel including gaming, food & beverage and entertainment to ensure guests receive accurate, timely information and advice.

  • Ensure the effective resolution of any issues raised by a guest either in person or by referring the issue to a more senior manager to ensure ongoing relations and rapport are not compromised with the guest.

  • Report accidents, injuries, unsafe work conditions and /or security issues to the superior.

  • Adhere to all company policies and procedures.


Job Requirements:

  • High school diploma or equivalent hospitality training.

  • Preferably 1 year working experience in a Front Desk/Bell/Concierge/Reservations role in a 5-star hotel.

  • Good communication and interpersonal skills.

  • Able to work on flexible shift including overnight, weekends and holiday on rotation basis.

  • Understanding of Hotel Property Management Systems (preferably OPERA).

  • Good command in both written and spoken Cantonese/Mandarin /English.