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Company: Casino Hotel Industry: Hotel Industry
Job Responsibilities:
Responsible for delivering a quality customer service experience through providing check-in, check-out and related services to guests and visitors to our hotel in accordance with established service standards.
Maintain current product knowledge of events and facilities of our hotel including gaming, food & beverage and entertainment to ensure guests receive accurate, timely information and advice.
Ensure the effective resolution of any issues raised by a guest either in person or by referring the issue to a more senior manager to ensure ongoing relations and rapport are not compromised with the guest.
Report accidents, injuries, unsafe work conditions and /or security issues to the superior.
Adhere to all company policies and procedures.
Job Requirements:
High school diploma or equivalent hospitality training.
Preferably 1 year working experience in a Front Desk/Bell/Concierge/Reservations role in a 5-star hotel.
Good communication and interpersonal skills.
Able to work on flexible shift including overnight, weekends and holiday on rotation basis.
Understanding of Hotel Property Management Systems (preferably OPERA).
Good command in both written and spoken Cantonese/Mandarin /English.