Assistant Manager – Front OperationsRef:217647

Last Updated: 2023/11/09

Company: Casino Hotel Industry: Hotel Industry


Job Responsibilities:

  • Represent management in the handling of guest complaints, compliments and suggestions in a tactful and diplomatic manner.

  • Oversee the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel.

  • Maintain close working relationships with other departments, such as International Marketing, Casino Marketing, Housekeeping, Property Services, F&B, Contact Centre, Spa, Human Resources, Transportation and Revenue, etc.

  • Meet and greet guests and foster positive relationships between the guests and hotel.

  • Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.

  • Manage the Hotel Customer Satisfaction Program ensuring a systematic approach to guest feedback and complaint recovery.

  • Observe the overall conduct, appearance, productivity and performance of all employees and relay any relevant information to management.

 

Job Requirements:

  • Diploma or degree in equivalent hospitality training.

  • Minimum 2-3 years working experience in luxury 5 Star International Hotel with supervisory or managerial levels.

  • Knowledge of Hotel Property Management Systems (preferably OPERA).

  • Proven customer service skills and experiences.

  • Effective organizational and leadership skills.

  • Ability to communicate well to all levels of management and employees.

  • Motivates others to achieve business objectives and common goals.

  • Good command in both written and spoken English and Cantonese / Mandarin.



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