Last Updated: 2024/07/30

Company: IT Company Industry: IT Industry

Job Responsibilities:

• Liaise with business users, vendor and internal IT team to ensure smooth delivery of the project.

• Participate in project sync-up and business review recurring meeting.

• Provide weekly status update with technical detail to IT operation team.

• Provide business and functional analysis to determine if a solution has fulfilled the business/operational/audit requirements, and assist Project manager and Business user report issue with technical detail for troubleshooting.

• Work with different systems’ vendors and IT team to ensure new PMS deployment and integration with co-related system work well.

• Work with vendor to prepare and update the documentation of user manuals, SOP, data flow and system integration diagram etc.

• Work with Project Manager, vendor and IT operation to arrange knowledge transfer, complete service design and all necessary project handover documents, let the project can smoothly transition to operation.

• Support user acceptance test, parallel runs and go-live.

• Precise business problem analysis and process definition.

Job Requirements:

• Bachelor Degree in IT, Business Systems or equivalent degree.

• Minimum 6 years of working experience in business analyst or related fields.

• Minimum 4 years working experience in Hospitality industry, with good understanding of day-to-day business operations.

• Familiar with Agile Development Methodology is an advantage.

• Familiar with Hotel, Casino and Retail operations will be an added advantage.

• Candidates possesses software development experience will be an added advantage.

• Excellent problem-solving skills, process management and negotiation skills.

• Well-organized and self-motivated.

• Excellent communication skills in both written and spoken English and Chinese.