Last Updated: 2024/08/22

Company: Casino Resorts Industry: Hotel Industry

Job Responsibilities:

• Assist Front Office Manager in the supervision and management of Front Office, including employee education and training, etc.

• Enhance the hotel front desk business, accounting procedures and customer information management.

• Responsible for guest relations maintenance and handing of guest feedbacks or complaints, for maximizing customer satisfaction.

• Handle emergency incident of all kinds.

• Perform other tasks assigned by the superior.

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Job Requirements:

• Bachelor's degree or above in Hotel Management.

• At least 3 years of work experience in Front Office, with solid knowledge of Opera system is preferable.

• Good communication skills, able to handle complaints and solve problems independently, and able to work under pressure.

• Extensive cooperation and coordination capabilities with relevant departments.

• Proficient in spoken and written Cantonese, Mandarin and English.