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Company: Luxury Hotel Industry: Hotel Industry
Job Responsibilities:
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and preferences.
Address guests' service needs in a professional, positive, and timely manner.
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
Develop and maintain positive and productive working relationships with other employees and departments.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. (including cash handling if applicable).
Perform other reasonable job duties as requested by supervisors.
Job Requirements:
High school diploma or equivalent training.
With relevant work experience in 5-star hotel will be an advantage.
Well grooming and good communication skills.
Excellent guest service relation skills.
Good time management and multi-taking abilities.
Fluent in written and spoken English/Mandarin/Cantonese.