Last Updated: 2020/01/14
Company: IT Company Industry: IT Industry
Responsible for working in shifts and serve as Tier 1 support for incoming requests from customer.
Delivery of the operations of call center as per the agreed SLAs and expectations from customer.
Provide analysis and trending log data from IT devices and Incident Response support.
Coordinate and participate with other analysts and teams for advanced incident response.
Track and route incidents and requests to appropriate groups.
Staying up to date with current security landscape, IT solutions, and new technologies.
Documentation regarding all above mentioned items.
Bachelor degree in Computer related field or equivalent demonstrated knowledge.
Minimum 1 year experience as IT support.
Must possess excellent customer service skills, as well as strong verbal and written communication skills.
Candidate with less experience will be considered as trainee.