Last Updated: 2020/01/14

Company: IT Company Industry: IT Industry


  • Responsible for working in shifts and serve as Tier 1 support for incoming requests from customer.

  • Delivery of the operations of call center as per the agreed SLAs and expectations from customer.

  • Provide analysis and trending log data from IT devices and Incident Response support.

  • Coordinate and participate with other analysts and teams for advanced incident response.

  • Track and route incidents and requests to appropriate groups.

  • Staying up to date with current security landscape, IT solutions, and new technologies.

  • Documentation regarding all above mentioned items.


  • Bachelor degree in Computer related field or equivalent demonstrated knowledge.

  • Minimum 1 year experience as IT support.

  • Must possess excellent customer service skills, as well as strong verbal and written communication skills.

  • Candidate with less experience will be considered as trainee.