Last Updated: 2019/07/01
Company: Duty Free Shop Industry: Retail Industry
• Facilitate customer service training to frontline staff.
• Assist to review and maximize training effectiveness to enhance the company’s development.
• Process the certification of the customer service training, e.g. marking exam paper etc.
• Maintain and revise the training materials, training attendance, training records and keep the training facilities and environment in a professional manner.
• Degree holder in HR Management/ Training & Development or related disciplines.
• Minimum 2 years’ trainer working experience.
• Patient, initiative, outgoing and well-organized, able to work independently.
• Excellent presentation, communications and interpersonal skills.
• Knowledge in using MS Words, PowerPoint, Excel and Chinese word processing.
• Fluent in English, Mandarin and Cantonese.