Store SupervisorRef:217371

Last Updated: 2019/10/17

Company: Duty Free Shop Industry: Retail Industry


  • Assist Store Manager to drive retail sales performance ensuring target KPIs are met, revise the operations looking for ways to improve efficiency and maximizing revenue.

  • Ensure the store assigned is fit for business (cleanliness, lighting, lay out, promotional displays. digital screens, etc.), counters are aligned with brand specifications, aisles are cleared, safe and accessible for customers.

  • Allocate product according to each brand strategy and seasonal calendar, ensure timely product replenishment. Help and support the stock control procedures (reports, stock take, etc.), produce relevant information and data to run and optimize the business (reports and feedback).

  • Work closely with Customer Service team and Merchandising and Marketing teams for an excellent customer experience and product display. Support cashiering team with basic and urgent issues like refunds, exchanges, void tickets, queues management, etc.

  • Act as a leader on the sales floor, coach and facilitate the team to provide excellent experience sales service, manage the development of the staff assigned to the stores (sales, skills, customer service, and product knowledge), assess team members’ performance on a timely basis and support their career plan.


  • High school level at least required.

  • Minimum 4 years of related work experience in retail operations, preferably in a Retail environment (experience in Travel Retail is a plus).

  • Excellent customer service, demonstrated ability to build effective teams and motivate employees.

  • Self-starter with strong business acumen, result-oriented with strong leadership skills able to lead and coach a large number of sales staff.

  • Outgoing, dependable, pro-active team player with good communications, interpersonal, organizing and management skills.

  • Good command in Cantonese, English and Mandarin.