Store Manager / Assistant Store ManagerRef:217375

Last Updated: 2019/10/22

Company: Retail Group Industry: Retail Industry


Responsibilities:

  • Lead store team to drive sales through training and coaching, exemplify sporting spirit and create an outstanding service culture, provide constant feedback and coaching to improve the team’s skills and sales results, manage team member’s performance through regular evaluation.

  • Identify and recruit associates who are passionate about sales and customer service, develop team members with leadership and other abilities for succession planning, effectively train new team members on customer service, operations, performance, loss prevention and all other Company policies, set goals for each team member for the achievement of Company KPIs.

  • Execute plan to achieve and exceed sales plans and profitability goals, proactively make suggestions based on analysis that will positively impact the business.

  • Utilize reports and gather data to identify sales by units, gender, product placement, visual presentation, stock levels, and window presentation, set measurable performance standards and goals based on Company’s expectations and metrics.

  • Create an environment focused on the customer experience, leverage the Customer Relationship Management (CRM) supporting the development of a loyal customer base and develop the team to achieve the highest quality of customer profile capture with every transaction.

  • Plan and manage payroll hours and schedule to meet business needs, control expenses within planned budget, manage new receipts, transfers, markdowns, back stock and fill-ins.

  • Protect store assets and inventory, ensure that standards are upheld in merchandising, visual presentations, housekeeping and loss prevention.

Requirements:

  • Diploma holder or above.

  • Minimum 8 years relevant experience in which 4 years at operation management level in retail industry, with experience in managing apparels or lifestyle store will be an advantage.

  • Solid experience in managing in retails operation, shop opening and merchandising, passionate with lifestyle and designers’ products, especially Footwear & Leather Goods and developing in retail industry.

  • Energetic and outgoing personality, strong leadership, problem solving and decision-making skills, excellent communication, presentation and customer service skills.

  • Good planning skill, organized with strong numerical sense and business acumen, self-motivated, independent and able to perform multitasks under pressure.

  • Proficient in MS Office and Chinese Word Processing, especially in MS Excel.

  • Good command of written and spoken English and Chinese, fluent in Mandarin is a plus.

  • Able to work shift duty on weekend & public holidays, immediate available is highly desired. Candidates with less experience will be considered as Assistant Store Manager.


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