General ManagerRef:217376

Last Updated: 2019/10/22

Company: Duty Free Shop Industry: Retail Industry


  • Responsible for crafting and delivering approved location specific strategies aligned with the Company strategic goals and initiatives.

  • Delivering the Company vision and product to customers, driving sales and profitability for their business unit.

  • Meeting store profit goals, controlling store expenses and achieving sales targets.

  • Upholding the company’s luxury brand image while managing the performance, morale, development of the sales team in order to deliver on sales and service expectations in line with company objectives.

  • Oversee Facilities Management to ensure the highest standards are maintained, work with Store teams, Merchants and Visual to develop and implement both store presentation and promotional activities, ensure that the workplace is safe.

  • Actively participate in corporate charity initiatives, local community and government activities, establish and build strong working relationships with key business groups and associations (e.g. Airport Authority, Customs, Tourism Boards, travel agents, vendors, business school / university faculty).

  • Complete internal reports and participate in various projects in conjunction with other senior managers, as required.


  • Bachelor’s Degree in Management, Business or equivalent.

  • Minimum 7 years’ retail store management working experiences. Regional and market leadership experience with merchandising and financial accountability highly desired. Merchandising and negotiations experience a plus.

  • Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen, strong multidimensional leadership ability, able to effectively operate in a culturally diverse environment with astuteness and sensitivity.

  • Strong interpersonal, communication, organizational and analytical skills, accuracy and attention to detail, able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines.

  • Proficiency in MS Microsoft computer applications (Excel, Word, Powerpoint, Access) and email required.

  • International travel multiple times per year to attend senior management meetings as/when required.

  • Ability to work independently and on weekends and outside of regular office hours, if required.