Last Updated: 2021/08/04
Company: Sports Entertainment Industry: Sports Entertainment
Assist the Customer Service Manager in developing and managing the team to achieve set KPIs and targets by delivering high levels of customer service experience.
Ensure the area of responsibility is well managed and the overall daily operations are well-coordinated and smooth.
Lead the team and ensure that SOPs are followed at all times.
Responsible for category sales, customer service and inventory management. Managing a team within the department according to the company values, standards, policies and procedures, and is responsible for all the people management functions.
Developing, handling and answering feedbacks and complaints from the customers and to use these feedbacks to improve customer experience.
Training/Coaching the staff to deliver a high standard of customer service.
Monthly reports tabulations and assisting the Customer Service Manager in analysing the data.
Degree holder, with major in Marketing, Hospitality or related disciplines an advantage.
Excellent interpersonal and communication skills.
Service-oriented and enjoy interacting with people.
Team player with pleasant character and ability to multi-task.
Minimum 1 year of experience in Hospitality Industry preferred.
General computer knowledge including Word, Excel and Powerpoint.
Fluent in English, Mandarin or Cantonese.