Customer Service SupervisorRef:217481

Last Updated: 2021/08/04

Company: Sports Entertainment Industry: Sports Entertainment


  • Assist the Customer Service Manager in developing and managing the team to achieve set KPIs and targets by delivering high levels of customer service experience.

  • Ensure the area of responsibility is well managed and the overall daily operations are well-coordinated and smooth.

  • Lead the team and ensure that SOPs are followed at all times.

  • Responsible for category sales, customer service and inventory management. Managing a team within the department according to the company values, standards, policies and procedures, and is responsible for all the people management functions.

  • Developing, handling and answering feedbacks and complaints from the customers and to use these feedbacks to improve customer experience.

  • Training/Coaching the staff to deliver a high standard of customer service.

  • Monthly reports tabulations and assisting the Customer Service Manager in analysing the data.


  • Degree holder, with major in Marketing, Hospitality or related disciplines an advantage.

  • Excellent interpersonal and communication skills.

  • Service-oriented and enjoy interacting with people.

  • Team player with pleasant character and ability to multi-task.

  • Minimum 1 year of experience in Hospitality Industry preferred.

  • General computer knowledge including Word, Excel and Powerpoint.

  • Fluent in English, Mandarin or Cantonese.