Last Updated: 2021/12/03

Company: Watches Company Industry: Retail Industry

Responsibilities:

• Achieve monthly and annual sales target and sales reduction according to budget

• Initiate, plan and oversee the execution of retail marketing programs and promotional activities with close monitoring and evaluation

• Provide timely updates to the management on market and competitor developments, news and other activities

• Review and update Standard Operation Procedure (SOP) at least annually taking into account new conditions and Group policies

• Assist in existing business structure review and establish / redevelop procedures for all corporate shops, i.e., gift items control, inter-shop transfer rule and roster guidelines, etc.

• Develop retail sales team - with passion in customer experience and service with the goal of developing them into Ambassadors of the Brand

• Involve in staff recruitment, transfer, promotion and disciplinary actions

• Develop a customer-oriented team that provides customers with extraordinary customer experience and service

• Prepare necessary information to evaluate new potential location. Analyze existing location for lease renewal, expansion and renovation possibilities

• Oversee shop-in-charge (SIC) in shop maintenance issues in order to ensure shop condition is at its best and carefully monitored at all times

• Review target stock level based on end customers' needs and buying trends

Requirements:

• At least 8 years of experience in a managerial role in retail front line business

• Preferably from Fashion industry, given the transaction volume and team size - aside from sales KPI's, service standard and CRM are key objectives for this position

• Training experience is an advantage

• Proficient in both English / Chinese verbal and writing communications

• Detail-oriented / sensitive to numbers

• Proactive and passionate about growth / change in general