Last Updated: 2022/12/12

Company: Retail Industry: Retail Industry

JOB DUTIES & RESPONSIBILITIES

• Work closely with Operations Director and related Departments, setting KPIs to achieve the sales budget and sales target.

• Lead by example, coach and motivate the team to fulfill the company's selling and service standards aligned with company’s standard to maximize the customer's experience at MIA.

• Monitor all sales from online channels.

• Monitor and ensure all sales staff is delivering excellent customer experience and ensure the customers' enquiries/ complaints are resolved in a timely and professional manner in compliance with company’s standards.

• Work very closely with back office team to produce analytical reports for store level with action plan.

• Approve the monthly roster of all frontline staff ensuring there is sufficient support and coverage.

• Monitor stock shortage and ensure correct execution of loss prevention program to protect the company from any stock shortage.

• Assess your team members' performance in a timely basis and support their career plan.

• Manage the career development of subordinates (sales, skills, customer service, and product knowledge), setting KPIs to Store Manager/ Supervisors by Annual Appraisal.

• Feedback and coordinate with HR Department (recruitment, training, career plan, talent retention, engagement).

• Provide feedback and coordinate with Marketing Development (merchandising assortment, new arrivals, aged merchandize, sell thru rate).

• Coordinate with back office team for any pre or post sales operations needed (including cashiering, internal and brand training and promoter agency).

• Feedback and coordinate with Store Managers for monthly roster of all frontline staff, operations planning, and for maintenance and security issues.

•  Perform any ad hoc duties as per assigned.

KEY REQUIREMENTS & COMPETENCIES

• 4 years of related work experience in retail operations, or store management preferably in a FMCG retail environment (experience in Airport Travel Retail is a must). 

• Diploma or above in Business, Management or related discipline.

• Self-starter with strong business acumen and result-oriented.

• Demonstrated ability to build effective teams and motivate employees.

• Outgoing, dependable, pro-active with good communications and interpersonal skills.

• Organized with good project and time management skills.

• Able to lead and coach with an entrepreneur mindset and creativity.

• Good judgment and mature business skill with the ability to build trust with all levels.