Last Updated: 2024/03/28
Company: Casino Hotel Industry: Hotel Industry
Job Description:
Pay attention to the guest arrival and departure, establish a good relationship with guests, collect and update guests' personal information, preferences, habits and hobbies, to ensure that the best personalized butler service is provided;
Serving VIP guests from the hotel, preparing for greeting etiquette and arrangements;
Follow up the check-in and check-out procedures, catering services, laundry services and butler services, ensure that the service requests are followed up by the relevant departments and delivered on time to the guest;
Ensure that the daily supplies in the suites meet the standards of department;
Answer guests’ enquiries and requests in a professional manner, actively communicate with relevant internal departments so as to provide appropriate services.
Job Requirements:
High school diploma or equivalent professional training.
At least 1 year’s related job experience such as Front Office, Concierge, VIP Service, Butler Service.
Relevant work experience in 5-star hotel is an advantage.
Well grooming and good communication skills.
Excellent guest service relation skills.
Fluent in English / Mandarin or Cantonese.