ButlerRef:217672

Last Updated: 2024/03/28

Company: Casino Hotel Industry: Hotel Industry


Job Description:

  • Pay attention to the guest arrival and departure, establish a good relationship with guests, collect and update guests' personal information, preferences, habits and hobbies, to ensure that the best personalized butler service is provided;

  • Serving VIP guests from the hotel, preparing for greeting etiquette and arrangements;

  • Follow up the check-in and check-out procedures, catering services, laundry services and butler services, ensure that the service requests are followed up by the relevant departments and delivered on time to the guest;

  • Ensure that the daily supplies in the suites meet the standards of department;

  • Answer guests’ enquiries and requests in a professional manner, actively communicate with relevant internal departments so as to provide appropriate services.

 

Job Requirements:

  • High school diploma or equivalent professional training.

  • At least 1 year’s related job experience such as Front Office, Concierge, VIP Service, Butler Service.

  • Relevant work experience in 5-star hotel is an advantage.

  • Well grooming and good communication skills.

  • Excellent guest service relation skills.

  • Fluent in English / Mandarin or Cantonese.



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