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Company: Casino Hotel Industry: Hotel Industry
Job Responsibilities:
Attend to the needs and request of the VIP guests to ensure that they have a memorable stay experience.
Ensure all data and preferences of the guest is retrieved prior to arrival.
Ensure the Villa and / or selected suites / rooms is prepared and ready as per guest preference prior to arrival.
Greet the guests and extend a warm and personalized welcome and escort the guests directly to the room upon arrival.
Establish rapport with guests to build loyal, friendly, and satisfied customer experience.
Oversee the daily movement of guest activities and be able to report any guest complaints and to establish an amicable relationship with guests, clients of the Hotel.
Ensure all guest’s requests are handled in effective and professional manner, anticipate and assist guest in daily activities in various aspects which may include dining experience, in-room request / activity, itinerary planning or any other reasonable request as appropriate.
Ensure that all emergency procedures are implemented and enforced to provide security and safety for guests and employees.
Ensure that all staff’s behavior, personal grooming and service skills are in line with company’s standards.
Job Requirements:
High school diploma or equivalent professional training.
With related working experience in five-star hotel is preferred.
Knowledge of F&B/Front Desk/Concierge/Housekeeping operations.
Knowledge of Hotel Property Management Systems (preferably OPERA).
Cultural astute in order to deliver upon guest expectations.
Proven customer orientation.
Ability to build relations with all customers.
Effective execution skills.
Fluent in both written and spoken Cantonese/Mandarin/English.