Last Updated: 2024/07/04

Company: Casino Hotel Industry: Hotel Industry

Job Responsibilities:

  • Attend to the needs and request of the VIP guests to ensure that they have a memorable stay experience.

  • Ensure all data and preferences of the guest is retrieved prior to arrival.

  • Ensure the Villa and / or selected suites / rooms is prepared and ready as per guest preference prior to arrival.

  • Greet the guests and extend a warm and personalized welcome and escort the guests directly to the room upon arrival.

  • Establish rapport with guests to build loyal, friendly, and satisfied customer experience.

  • Oversee the daily movement of guest activities and be able to report any guest complaints and to establish an amicable relationship with guests, clients of the Hotel.

  • Ensure all guest’s requests are handled in effective and professional manner, anticipate and assist guest in daily activities in various aspects which may include dining experience, in-room request / activity, itinerary planning or any other reasonable request as appropriate.

  • Ensure that all emergency procedures are implemented and enforced to provide security and safety for guests and employees.

  • Ensure that all staff’s behavior, personal grooming and service skills are in line with company’s standards.


Job Requirements:

  • High school diploma or equivalent professional training.

  • With related working experience in five-star hotel is preferred.

  • Knowledge of F&B/Front Desk/Concierge/Housekeeping operations.

  • Knowledge of Hotel Property Management Systems (preferably OPERA).

  • Cultural astute in order to deliver upon guest expectations.

  • Proven customer orientation.

  • Ability to build relations with all customers.

  • Effective execution skills.

  • Fluent in both written and spoken Cantonese/Mandarin/English.