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Company: Luxury Hotel Industry: Hotel Industry
Job Responsibilities:
Lead and manage all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
Recruit, train, and mentor department heads and staff to foster a culture of excellence.
Ensure all hotel operations are compliant with company policies, health and safety regulations, and quality standards.
Develop and implement operational policies and procedures to improve efficiency and guest service.
Monitor guest feedback and implement improvements to enhance the guest experience.
Address and resolve guest complaints in a timely and professional manner.
Prepare and manage the annual budget, forecasting, and financial performance of the hotel.
Analyze financial reports and implement strategies for revenue maximization and cost control.
Collaborate with senior management to develop and execute the hotel's long-term strategy.
Identify opportunities for expansion and improvement in service offerings.
Work closely with the Sales and Marketing team to promote hotel services and maximize occupancy rates.
Engage with local businesses and organizations to enhance the hotel’s community presence.
Job Requirements:
Bachelor’s degree in Hospitality Management, Business Administration or related field; Master’s degree preferred.
Minimum of 8-10 years of experience in hotel operations, with at least 5 years in a senior management role in a luxury hotel setting.
Strong knowledge of hotel management software and property management systems.
Proven leadership skills and experience in team building and development.
Excellent communication and interpersonal skills.
Proficiency in English, Cantonese/Mandarin.