Last Updated: 2024/09/23

Company: Luxury Hotel Industry: Hotel Industry

Job Responsibilities:

• Assist the Spa Manager in planning, organizing, and directing the overall operations and maintenance of the spa.

• Maximize spa productivity at the same time to fulfill 5-star service standards and expectation from hotel guests.

• Support the spa’s daily operation, including adherence of cleanliness as well as hygiene standards and ensure the functionality and maintenance of all equipment in the spa areas.

• Supervise, monitor, and evaluate the performance of Receptionists, Spa Attendant, Spa Therapists & Salon Hair Stylists.

• Ensuring the company’s standards and the highest level of service is provided to all guests, members and customers.

Job Requirements:

• Bachelor degree or equivalent training.

• At least 3 years’ customer service experience in 5-star hotel (Front Office or Spa preferable)

• With prestigious Spa Operation and supervisory experience would be a plus.

• Decent customer service & communications skills.

• Good command in English & Mandarin, proficient in Cantonese would be an advantage.