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Company: Luxury Hotel Industry: Hotel Industry
Job Responsibilities:
Reports directly to and communicates with the Assistant Manager – Butler on all pertinent matters affecting guest service and Hotel operations.
Responds to guest needs and resolves related problems.
Ensure guests receive prompt attention and personal recognition.
Ensures VIP guests receive special attention.
Ensures front of house and back of house regularly for cleanliness.
Ensure that the conditions of all the butler floor suites are consistently well maintained and equipped according to the company’s standard.
Ensure that the condition of the butler pantry is well maintained and equipped.
To provide 24/7 personalized service at the highest level befitting the five-star standard.
To attend to all the wants and needs of the butler floor VIPs.
Ensures that all Butler equipment’s are accounted for and are always in good condition.
Fully conversant with all Hotel emergency procedures.
Job Requirements:
High school diploma or equivalent professional training.
Experience working as a Butler or Executive floors is preferred.
Knowledge of Front Office, Housekeeping and Food & Beverage operations.
Attention to details and highly anticipatory.
Well-organized and efficient.
Well grooming and good communication skills.
Excellent guest service relation skills.
Fluent in English & Mandarin.