Last Updated: 2024/10/25
Company: Luxury Hotel Industry: Hotel Industry
Job Responsibilities:
Warmly engages with all guest to maximize guest satisfaction.
Greet all the bars’ VIP upon arrival and share the on-day VIP’s booking from outlets on the daily briefing.
Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner.
Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the Supervisor and Bar Manager in a timely manner.
Ensure impeccable grooming at all times.
Ensure smooth operations by having all equipment including menus ready, cleaned and sanitized.
Ensure that bar is well equipped with all food and beverage items listed on the menu.
Keep bar and service area clean at all times (bar area, service stations, chillers, snack station, guest tables, sofas, couches, bar chairs, etc.).
Adhere to all HACCP and hygiene standards.
Ensure highest hygiene standards at all times through labeling of food and beverage items, waste segregation, cleaning and sanitation of all bar equipment including blender and coffee machines.
Provides regular feedback to supervisor on how to improve recipes and decorations of beverage items.
To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
Job Requirements:
High school diploma or equivalent training.
Possess working experience as a bartender in 5-star luxury hotels or restaurants.
Familiar with bartending techniques, and have extensive knowledge of sake, spirits, wines, champagne, and cocktails.
Possess recognized certification on alcoholic beverage will be an advantage.
Presentable, with decent customer service mindset.
Proficiency in Chinese or English.