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Company: Luxury Hotel Industry: Hotel Industry
Job Responsibilities:
Provide leadership and support for All Day Dining Restaurant and Bar colleagues.
Train, evaluate and schedule of All Day Dining Restaurant and Bar colleagues in accordance with the standards of the company policies and guidelines.
Ensure the profitability, efficiency and creativity in the All-Day Dining Restaurant and Bar.
To supervise the maintenance and cleanliness of the All-Day Dining Restaurant and Bar at all time.
Plan menus, prices and promotional events for All Day Dining Restaurant and Bar in order to maximize revenue generating opportunities.
Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to company's standards.
Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner.
Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner.
Perform any other reasonable duties as required by the Director of Food & Beverage from time to time.
Job Requirements:
High school diploma or equivalent training.
At least 5 years of working experience as F&B roles in 5-star hotels or restaurants.
Experience in a management role, preferably in five-star hotels or restaurants.
Profound knowledge of alcoholic and non- alcoholic beverages.
Knowledge of food safety regulations and practices, such as HACCP.
Proven leadership, teambuilding and communication skills.
Presentable, with decent customer service mindset.
Proficiency in Chinese or English.