Last Updated: 2021/12/03
Company: Watches Company Industry: Retail Industry
Responsibilities:
Achieve monthly and annual sales target and sales reduction according to budget
Initiate, plan and oversee the execution of retail marketing programs and promotional activities with close monitoring and evaluation
Provide timely updates to the management on market and competitor developments, news and other activities
Review and update Standard Operation Procedure (SOP) at least annually taking into account new conditions and Group policies
Assist in existing business structure review and establish / redevelop procedures for all corporate shops, i.e., gift items control, inter-shop transfer rule and roster guidelines, etc.
Develop retail sales team - with passion in customer experience and service with the goal of developing them into Ambassadors of the Brand
Involve in staff recruitment, transfer, promotion and disciplinary actions
Develop a customer-oriented team that provides customers with extraordinary customer experience and service
Prepare necessary information to evaluate new potential location. Analyze existing location for lease renewal, expansion and renovation possibilities
Oversee shop-in-charge (SIC) in shop maintenance issues in order to ensure shop condition is at its best and carefully monitored at all times
Review target stock level based on end customers' needs and buying trends
Requirements:
At least 8 years of experience in a managerial role in retail front line business
Preferably from Fashion industry, given the transaction volume and team size - aside from sales KPI's, service standard and CRM are key objectives for this position
Training experience is an advantage
Proficient in both English / Chinese verbal and writing communications
Detail-oriented / sensitive to numbers
Proactive and passionate about growth / change in general