Last Updated: 2022/03/22

Company: Brand Group Industry: Retail Industry

Responsibilities

• To operate and achieve the overall profitability goal of the boutique;

• Execute small sales incentive programs to drive sales objectives; and evaluate results and effectiveness; provide feedback to retail management;

• Explore sales opportunities to maximize sales potential;

• Implement and execute in-store marketing activities with close monitoring and evaluation;

• Support and ordinate in-store events, exhibitions or other VIP programs in order to develop a closer customer relationship;

• Ensure customer database management; explore new recruitment system to increase customer database;

• Monitor and assist the use of CRM platform to ensure customer service journey;

• Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency;

• Build strong morale and productive workforce; encourage open two-way communication;

• Identify training needs; follow-through staff’s learnings and practices; ensure on-going applications at workplace;

• Support company new projects and participate as task force member, if nominated Skype for Business deploy to stores, RMS enhancement and Time and Attendance System (T&A).

Requirements

• Post-Secondary school or above

• Very good command of English, Cantonese and Mandarin, both oral and written

• Minimum 5 years of experience in retail business, 3 years of experience in a retail managerial position

• Good sales and communications skills

• Experienced in complaint handling/conflict management

• Analytical skills

• Proficient in Microsoft Office – Word, Excel and powerpoint in particular.