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Company: Luxury Hotel Industry: Hotel Industry
Job Responsibilities:
Act as a hotel service ambassador in the VIP area by providing relevant accommodation arrangements and related services to every top VIP guest staying in the hotel, such as Front Office & Concierge service, personalized Butler service, etc.
Understand guest’s personal information, preferences and habits to ensure the provision of best personalized hotel service.
Perform the hotel check-in and check-out process in a timely, courteous and professional manner.
Escort guest to and from the arrival/ departure points or any location in Hotel/ Casino to the hotel suites and serve the guest according to guest’s needs, including but not limited to: hotel tour, introduction of hotel suite and services, unpacking and packing of luggage, ironing, mending and shoe polishing, and housekeeping fast cleaning service, etc.
Ensure guest’s service requests are followed up in a timely manner and up to guest’s expectations. Proactively communicate with all relevant departments to deliver the right and best services according to guest’s preferences.
Job Requirements:
University graduate is required; preferably in hospitality/ hotel management.
With excellent customer service mindset.
Well-groomed and professional appearance.
With hotel/ premium customer service experience is preferred.
Computer literacy is a must and knowledge of Opera System is an advantage.
Fluent in Korean (native).
Fluent in Mandarin; Knowledge in English is an advantage.