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Company: Luxury Retail Industry: Retail Industry
Responsibilities:
Creating a welcoming environment and striving to meet clients’ needs and requests, providing them with an excellence service in accordance to the company’s principles and values.
Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.
Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
Demonstrate an excellence knowledge of the company’s products.
Maintaining and developing clients’ relationships to offer a personalized approach and develop future opportunities.
Resolving client complaints liaising with the line manager and Client Service team.
Work with the Back of House, participating to the daily operations of the store and maintaining an organized stock room.
Act in compliance to company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities, ensuring that company policies and procedures are proactively executed.
Requirements:
Tertiary education or above.
Relevant sales experiences preferably in luxury fashion brands or retails.
Strong knowledge of the fashion industry and trends.
Strong organizational skills, multi-tasking and prioritizing capabilities.
Good command of English, Cantonese and Mandarin.
Good communication and customer service skills.
Mature and able to work in a team.