Last Updated: 2024/05/10

Company: Casino Hotel Industry: Hotel Industry

Job Description:

• React promptly and attentively to guest needs and resolve any related problems.

• Ensure VIP guests receive special attendant and personalized service.

• Consistently seek new and innovative service initiatives to impress and delight VIP guests.

• Manage and supervise the butler team, ensuring they are well-trained, motivated, and deliver exceptional service.

• Conduct regular inspections of the butler floor and back of house areas to ensure cleanliness and adherence to standards.

• Ensure all Butler equipment is accounted for and maintained in good condition.

• Ensure that all the butler floor suites are consistently well maintained and equipped according to the company's standards.

• Apply effective sales techniques to maximize revenue opportunities, such as promoting additional services or amenities to guests.

• Have a comprehensive understanding of the hotel's credit policy and ensure it is adhered to by the butler team.

Job Requirements:

• Bachelor degree or equivalent professional training in related field.

• Previous experience in a similar role within a luxury hotel or hospitality environment.

• Strong interpersonal and communication skills to provide exceptional guest service.

• Excellent leadership and team management abilities.

• Attention to detail and a commitment to maintaining high standards.

• Ability to handle and resolve guest concerns and complaints.

• Familiarity with emergency procedures and an ability to remain calm in high-pressure situations.

• Sales skills to promote additional services and generate revenue.

• Knowledge of credit policies and procedures.