Last Updated: 2024/05/10
Company: Casino Hotel Industry: Hotel Industry
Job Description:
React promptly and attentively to guest needs and resolve any related problems.
Ensure VIP guests receive special attendant and personalized service.
Consistently seek new and innovative service initiatives to impress and delight VIP guests.
Manage and supervise the butler team, ensuring they are well-trained, motivated, and deliver exceptional service.
Conduct regular inspections of the butler floor and back of house areas to ensure cleanliness and adherence to standards.
Ensure all Butler equipment is accounted for and maintained in good condition.
Ensure that all the butler floor suites are consistently well maintained and equipped according to the company's standards.
Apply effective sales techniques to maximize revenue opportunities, such as promoting additional services or amenities to guests.
Have a comprehensive understanding of the hotel's credit policy and ensure it is adhered to by the butler team.
Job Requirements:
Bachelor degree or equivalent professional training in related field.
Previous experience in a similar role within a luxury hotel or hospitality environment.
Strong interpersonal and communication skills to provide exceptional guest service.
Excellent leadership and team management abilities.
Attention to detail and a commitment to maintaining high standards.
Ability to handle and resolve guest concerns and complaints.
Familiarity with emergency procedures and an ability to remain calm in high-pressure situations.
Sales skills to promote additional services and generate revenue.
Knowledge of credit policies and procedures.