Last Updated: 2025/04/07

Company: Luxury Hotel Industry: Hotel Industry

Job Responsibilities:

• Meet and greet guests upon arrival, thank them and wish them a fond farewell when leaving.

• Handle requests, enquiries and bookings for Spa, Salon, Gym, and Studio according to established standard operating procedures.

• Be thoroughly knowledgeable of all Spa treatments, protocols and appropriate therapy, sequencing and how to upsell "add-on" treatments.

• Ensure accurate registration of guests, treatment type(s), reservations, and details; prepare assessment sheet, collect payments, and provide appropriate Spa orientation when necessary.

Job Requirements:

• Bachelor's Degree or above.

• 1–2 years' experience in similar capacity in a 5-star luxury Hotel or Casino Resort environment.

• Presentable, with decent customer service mindset.

• Possess working knowledge of Opera, PMS & Microsoft Office.

• Fluent in English and Mandarin.