Last Updated: 2025/08/05

Company: Casino Resorts Industry: Hotel Industry

Job Responsibilities:

• Ensure the VIP guest experience in the Villa and Penthouse is memorable by exceeding guest’s expectations.

• Deliver high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures.

• Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities.

• Know and understand the resort’s facilities and services and all F&B items on the menu.

• Maintain guests’ preference profiles and track their likes and dislikes.

Job Requirements:

• Bachelor degree or equivalent training is preferred.

• With related working experience at five-star hotel or fine-dining restaurant is preferred.

• Well grooming and good communication skills.

• Excellent guest service relation skills.

• Good at problem solving and detail-minded.

• Fluent in Cantonese and Mandarin; Good English communication is an advantage.