Last Updated: 2026/10/27

Company: Local Hotel Industry: Hotel Industry

Job Responsibilities:

• Manage and oversee all VIP guest experiences, ensuring personalized and memorable stays.

• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to fulfill special requests.

• Act as the primary liaison for VIP guests and their representatives, anticipating needs and providing proactive solutions.

• Handle sensitive information with confidentiality and discretion.

• Respond promptly to guest concerns and resolve issues effectively.

• Ability to anticipate guest needs and deliver bespoke experiences.

• Monitor service standards and implement improvements to enhance guest satisfaction.

• Train and mentor guest services team members on VIP protocols and service excellence.

• Maintain accurate records of VIP preferences and feedback for continuous improvement.

Job Requirements:

• Bachelor's degree in Hospitality Management, Hotel Administration, or related field.

• Relevant certificates in hospitality or guest service management are a plus.

• Minimum 3 years in a managerial role handling VIP guests or guest services.

• Possess 5–7 years in hospitality operations.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• High level of discretion and confidentiality.

• Problem-solving and decision-making skills.

• Fluent in written and spoken Chinese and English.