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Company: Food and Beverage Industry: Hotel
Strategic Operations: Manage the restaurant/bar as an entrepreneurial business unit, focusing on productivity and innovative best practices.
Financial & Resource Management: Monitor business performance, maximize resource capacity, and manage financial reports, timekeeping, and leave accruals.
Staffing & Rostering: Ensure optimal staffing levels through accurate rostering while aligning team skills with operational needs.
Team Leadership: Empower and coach team members to take ownership of tasks, fostering a collaborative environment that utilizes diverse skills.
Information Systems: Establish clear communication channels across all levels to enhance decision-making and operational transparency.
Customer Service Excellence: Set and monitor service goals, integrating customer feedback into planning to drive service enhancements.
Change Management: Lead initiatives for successful change and foster innovation to adapt to a shifting business environment.
Internal Partnerships: Treat internal stakeholders as customers, ensuring their needs are met to support long-term organizational accomplishments.
Professional Experience: Proven management experience in a five-star hotel or high-end F&B organization with high-volume sales exposure.
Fine-Dining Background: Prior experience in hotel F&B management or fine-dining environments is a distinct advantage.
Educational Background: Degree holder in Hotel and Restaurant Management or equivalent professional training.
Beverage Expertise: Profound knowledge of wines and beverages; internationally recognized wine qualifications (e.g., WSET) are preferred.
Concept Development: Demonstrated experience in creating and implementing new beverage concepts within a hotel/resort setting.
Regulatory Knowledge: Solid understanding of food safety regulations and practices, specifically HACCP.
Leadership Skills: Strong track record in team building, coaching "star performers," and managing through influence.
Language & Communication: Good command of spoken and written English, Cantonese, and Mandarin; excellent presentation skills preferred.